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London Southend Airport Launches aerops App for ‘Quick and Easy’ GA Payments


General Aviation (GA) pilots flying in and out of London Southend Airport can now make cashless payments from the comfort of their own cockpit with a new smartphone app.

The payment app, aerops, will give pilots the freedom to make “quick and easy” payments for using the airport, “no matter where they are.”

Pilots can pay for all GA activity – including touch-and-go’s, circuit training, landing fees, fuel bills and more – without leaving their aircraft.

Management Account Julia Archibald said: “[Pilots] don’t have to come in to pay, they will now pay from a smartphone or tablet at their own convenience. They no longer need to visit or phone our Jet Centre to make payment and can instead save time by paying online. It’s certainly reduced my workload!”

By entering their aircraft registration and movements, aerops will then automatically calculate the appropriate charge, before prompting pilots to make a contactless payment online.

This change from payments in person, or payments over the phone, demonstrates London Southend’s commitment to evolving alongside the demand for quicker, more efficient systems. Both are still accepted.

Julie said: “We’re able to recognise where we don’t do as well for our GA customers and what we need to improve upon – this was one of those areas.”

The introduction of the aerops app, Julie added, shows that London Southend is “keen to make changes for our customers and move forward with the latest technologies.”

Private charter flights must still pay by contacting London Southend Jet Centre.

General Aviation at London Southend Airport

Image: Shaun A T Henry

About London Southend Airport

London Southend Airport, ranked the best London airport by consumer group Which? six times and voted the best UK airport (under three million capacity) by the Airport Operator’s Association in 2019. 

Serving close to 2.3 million passengers in 2019, London Southend offered services to around 40 domestic and European cities. The terminal has its own railway station, less than 100 paces from the main entrance, with up to six trains an hour at peak times to central London, taking just 52 minutes to Liverpool Street and 43 minutes from Stratford. All airport car parks are located minutes from the terminal entrance.