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Frequently asked questions

Need help? Your questions answered here

Popular questions

What time does check-in open?

Check-in opens two hours before your scheduled time of departure.

Where can I drop someone off?

You can drop off or pick up passengers in our Short Stay car park, but charges do apply. There is also a free of charge pick up/drop off facility for up to 15 minutes available in our Long Stay 3 car park.

What should I do if my flight into or leaving London Southend Airport is cancelled?

If your flight is cancelled, you should contact your airline or tour operator.

Airport staff will be on hand to help you, but the best source of information will be from your airline directly. Airline apps usually update fastest – often faster than information can be shared with the airport itself – so we highly recommend that you download your chosen airline’s app before your flight.

What bars and restaurants are available?

We have a number of food and drink facilities at the airport, including The Pilot Café and SKYCAFÉ. These all serve a range of food and drink options, but please visit their specific pages for more detail.

More frequently asked questions

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Your questions answered about parking, picking up or dropping off.

Lost property

We can help you find your lost property left at London Southend Airport.

Still need help?

Please check our contact page for ways to get in touch.