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Frequently asked questions

Need help? Your questions answered here

Popular questions

Can I operate a drone at London Southend Airport?

If you would like to operate a drone in either the Flight Restricted Zone (FRZ), the Runway Protected Zone (RPZ) or in controlled airspace surrounding London Southend Airport, then please contact Southend ATC through the enquiries e-mail: [email protected]

I’m interested in working at London Southend Airport, what do I do?

We would love to hear from you! For information about the vacancies we are currently advertising, please see our careers page.

My son/daughter is interested in aviation and would like to do their work experience at London Southend Airport. Is this available?

Whilst we are a key supporter and partner of local education programmes, educational institutions, employment initiatives and projects designed to develop skills within the community, we are unable to offer work experience placements at this time. As we grow, we hope to be able to offer work experience opportunities.  Check back later in the year to see if anything has changed!

I’m interested in filming at the airport. How do I arrange this?

London Southend Airport is a popular filming location (just ask James Bond!). Either fill out an enquiries form or contact us directly at [email protected] providing information about the production, duration of filming, crew size and contact details and we will get straight back to you.

Do you have a car hire company located at the airport?

Not currently but we fully expect to be able to offer this service again in the future as we continue to build back passenger routes and increase passenger numbers.

Until then, we suggest using the Rental Cars app to find your nearest service, or check out alternative travel options here.

I flew from London Southend Airport a few months ago and we didn’t need to remove our liquids or electrical equipment. I looked on your website, but it still says liquids are limited to 100ml?

The 100ml rule still applies. We have installed a new CiTX machine which allows passengers to take liquids larger than 100ml and keep all items in their bags when going through security.  Whilst this service is available most of the time, we cannot yet guarantee that it will be available 100% of the time, hence we still need to advise passengers of the 100ml rule.

Please refer to our information on hand luggage restrictions for more details.

Can I bring my school class or Scout group to visit the airport?

We are currently focusing all our resources on attracting new airlines and increasing passenger numbers so we’re not able to fulfil as many school/club visits and careers events as we were pre-pandemic.

We are now starting to benefit from good signs of recovery with more routes coming on board, but we still have a little way to go. Once we are a bit more back on our feet, we will hopefully resume school/club visits and community events again.

How can I pay for my GA landing fees?

Please click to make GA Payments for EGMC.

How long does my passport need to be valid for from my date of travel?

All questions about passport validity and entry requirements for your required destination can be found on gov.uk.

Can I book helicopter ride experiences from London Southend Airport?

You can book a helicopter experience via Adventure Experiences 001.

What time does check-in open?

Check-in opens two hours before your scheduled time of departure.

Where can I drop someone off?

You can drop off or pick up passengers in our Short Stay car park, but charges do apply. There is also a free of charge pick up/drop off facility for up to 15 minutes available in our Long Stay 3 car park.

What should I do if my flight into or leaving London Southend Airport is cancelled?

If your flight is cancelled, you should contact your airline or tour operator.

Airport staff will be on hand to help you, but the best source of information will be from your airline directly. Airline apps usually update fastest – often faster than information can be shared with the airport itself – so we highly recommend that you download your chosen airline’s app before your flight.

What bars and restaurants are available?

We have a number of food and drink facilities at the airport, including The Pilot Café and SKYCAFÉ. These all serve a range of food and drink options, but please visit their specific pages for more detail.

Can I amend or cancel my booking?

You can amend your booking up to 24 hours before you are due to arrive without any cost. Flexible bookings are fully refundable also, up to 24 hours before you are due to arrive.

Your amendable booking is not refundable but will be valid for 12 months from your current booking date. All parking queries that cannot be answered using the ‘Manage my booking’ page should be directed to [email protected].

Need to find out about your booked flight?

For information on flight times, arrivals, departures, delays, cancellations, etc. please visit your airline website or use the “Manage My Booking” service on your phone app.

Thinking about your next holiday?

We get lots of enquiries about potential new routes (we hear you!) and we’re working super hard behind the scenes, talking to airlines, to increase the number of destinations we have on offer. You can see all our destinations here.

To be one of the first to get information on new release dates from easyJet keep an eye on this page or sign up to our Community Newsletter.

Need a little extra help?

You must book special assistance with your airline, tour operator or travel agent at least 48 hours before you fly. For more information about how we can help passengers with visible and hidden disabilities please visit our Special Assistance page.

I’ve lost something at the airport, how do I get it back?

Please complete our Lost Property Form and a member of the team will get back to you as soon as possible. For items lost on an aircraft, please contact your airline.

More frequently asked questions

Pre-book your parking

Parking

Your questions answered about parking, picking up or dropping off.

Lost property

We can help you find your lost property left at London Southend Airport.

Still need help?

Please check our contact page for ways to get in touch.