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London Southend Airport ‘Terminal Tours’ supported by Canine Concern and Mind

London Southend Airport welcomed members of the public into the terminal for dedicated tours to support mental health and anxiety. On hand were Canine Concern and airport charity partner, South East and Central Essex Mind (SECE Mind). 

  • 100% of attendees said they would feel confident travelling from London Southend Airport
  • The new safety measures scored highly with feedback including; ‘Perfect, I felt at ease and comfortable the entire time I was there’ and ‘Well thought through. Certainly gave me confidence to travel.’
  • Guests described London Southend Airport as “Amazing!!”, “Ideal” and“Friendly, efficient and from experience a joy to travel from.” 

The Terminal Tours allowed visitors the opportunity to experience the full passenger journey, from check in and central search, to departures and arriving back through Border Force.

New safety measures were well received with guests reporting that they felt at ease throughout. For anxious attendee’s, Canine Concern and Mind were on hand offering support and information. 

Canine Concern is a charity which provides care dog visits to those who may benefit from the service, such as those suffering from anxiety or mental health difficulties.The medical profession endorses findings that dogs can bring comfort to those vulnerable to mental health and anxiety. Therapy dogs can help even the most nervous of fliers regain their confidence and the airports four-legged friends will roam the terminal once more to offer a friendly stroke or a furry cuddle.

Mind is a mental health charity whose mission is to ensure everyone susceptible to or experiencing mental health issues is given all the help, support and guidance needed to enable them to cope more easily and effectively. The airport announced a two-year partnership which will include dedicated focus on community support with a calendar of activities scheduled, airport employee mental health awareness and fundraising campaigns. 

The tours build on the airport’s strong foundations of customer service and support such as its blue band scheme, whilst aligning with its Connecting Communities commitment.

IMAGES: Images are available via Flickr.

About London Southend Airport

London Southend Airport, ranked the best London airport by consumer group Which? six times and voted the best UK airport (under three million capacity) by the Airport Operator’s Association in 2019. 

Serving close to 2.3 million passengers in 2019, London Southend offered services to around 40 domestic and European cities. The terminal has its own railway station, less than 100 paces from the main entrance, with up to six trains an hour at peak times to central London, taking just 52 minutes to Liverpool Street and 43 minutes from Stratford. All airport car parks are located minutes from the terminal entrance.