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Airlines at London Southend Airport

What to do if you need special assistance at London Southend Airport

Airport insights

Our team is committed to providing a seamless travel experience for all of our passengers. Everyone’s journey is unique, and we take pride in offering a range of special assistance services to ensure that all of our fliers can navigate the airport with ease. 

Whether you require mobility support, guidance, or have specific accessibility needs, our friendly team is here to help. All you need to do is ask! Here’s the help and accommodation you can request if you need special assistance at London Southend Airport.

Pre-booking special assistance

Planning ahead is key to a hassle-free travel experience. 

To ensure we can cater to your specific needs, we highly recommend pre-booking special assistance for both your outbound and return journeys. By giving us early notice, we can make the necessary arrangements to provide you with the assistance you require. Simply get in touch with your airline, tour operator, or travel agent at least 48 hours before your flight, and they will help arrange the support you need.

If you need further assistance from London Southend Airport after pre-booking, you can contact us via a general enquiry form.

Transportation assistance

We understand that getting to and from London Southend Airport can be a source of concern for some travellers. 

That’s why we go the extra mile to ensure a hassle-free journey. Our passenger terminal is located just 100 paces from the train station, ensuring ease of access for all passengers, regardless of their mobility. For those with specific needs, we offer accessible parking and blue badge bays right outside the terminal in our Short Stay car park, providing convenience and peace of mind.

Guided support through our airport

Navigating an airport can sometimes feel overwhelming, but at London Southend Airport, we’re dedicated to ensuring you can embark on your journey in confidence. From the moment you arrive at the ticket desk, our staff will be there by your side, accompanying you all the way to the aircraft.

If you’d like to explore the retail outlets or grab a coffee during your time at the terminal, just let a member of our team know and they will be able to assist you.

Lighten the luggage load

We understand that managing luggage can be challenging, so let us lighten your load. Our team is more than happy to lend a helping hand, allowing you to focus on the excitement that awaits at your destination.

If you’ve packed all but the kitchen sink, and are travelling with a friend or family member, we might politely ask them to help with transporting luggage through the terminal.

Customs and immigration

When it comes to customs and immigration procedures, we understand the importance of a seamless process for our passengers. We’ll guide you through the necessary steps, ensuring your journey through these processes is efficient and stress-free.

Making the terminal accessible

Our modern terminal is designed to be highly accessible, equipped with lifts and escalators that facilitate easy movement throughout the facility. 

To ensure a smooth start to your journey, we have an assistance meeting point located at the ticket desk in the entrance concourse. If the desk is unmanned, please use the intercom to alert us of your arrival, and we’ll be there promptly to assist you.

If you plan to travel with a mobility scooter or manually powered wheelchair, please notify your airline in advance. This way, they can make the necessary arrangements and ensure a seamless experience for you at the airport.

Support for hidden disabilities

We understand that some passengers may have hidden disabilities that require additional support. 

At London Southend Airport, our award-winning team is trained to recognise the Sunflower Scheme, a symbol that indicates passengers may require extra assistance. We’re committed to providing a supportive and inclusive environment for all travellers.

In our efforts to reduce anxieties and provide comfort, we have partnered with Essex Therapy Dogs. These furry friends are here to offer a warm and calming presence, ensuring a soothing experience during your time at the airport. To learn more about our partnership with Essex Therapy Dogs, please visit our dedicated Therapy Dogs page.

Remember, the best way to get the right support for you is to ask in advance. Please contact your airline in advance. See you soon!